This publication entitled "Philippine Telecoms: Adapting to the Changing Times" is the 8th edition of our Philippine Telecommunications Perspectives (PTP) series. This year OPTEL focused on the changing landscape of the industry dictated by the continued growth in mobile arena, the push towards broadband deployment, the drive for convergence and the decline of the fixed line business. OPTEL also put special emphasis on the important role of Policy and Regulation in steering the industry in the new era of Information Communication and Technology (ICT). (223 pages; 178 graphs and charts)

Philippine Information Technology Perspective provides a comprehensive overview on the growth and developments in the Philippine Information Technology business. This 1st Edition of the Philippine IT Perspective covers important topics such as IT Policies and Initiatives, Incentives, The IT Market, Industry Overview, Internet, E-Commerce, Market Trends, Issues and Opportunities. This publication will enable you to better understand the Philippine IT industry and identify opportunities to strategically position your company. It also provides useful insight on marketing information, key contacts, and other related industry data.

The Philippine Contact Center Industry Perspective (1st Edition) provides a broad spectrum of updated information on the dynamic Contact Center Industry in the Philippines. This Report is a detailed compilation on Contact Center activities including, but not limited to, site locations, labor issues, infrastructure availability, tax incentives, Government agencies’ support activities, and other useful information needed to set up Contact Centers in the Philippines in a timely manner. This Report is must for any company seriously interested to explore the Philippines as a potential offshore site or outsource location for their Contact Center business.

The report tackles the many relevant issues on how the Philippines can compete with the rest of the world as an offshore BPO location. It provides a detailed look into the present landscape of the local BPO market and contains a comprehensive guide on investing in Philippine BPOs. It also includes profiles of existing BPOs in the country. Six (6) months in preparation this report provides excellent insights and provides a localized perspective of the Sector activities. (290 pages; 161 graphs and charts)

This report presents the benefits of locating an offshore outsourcing operation in the Philippines. It clarifies and explains how the English proficiency and cost-competitiveness of its workforce, its modern telecommunications infrastructure, and the local culture’s affinity to the West, are critical factors that make the Philippines a leading offshore site. Further, it shows which types of business process services the Philippine-based IT-Enabled Service companies excel in, and which areas provide opportunities for future business development.